Get in touch
The fastest path is email:
Each game also has a "Report Issue" button inside Settings that pre-fills the version number, your device, and useful debug info. Use that if you can — it cuts triage time in half.
Common questions
Our games are on Android (Google Play) and iPhone (App Store). Where the steps differ, both are below.
I lost my progress after reinstalling
Android: if you opted into Google Play Cloud Save before uninstalling, your save is recoverable: install the game again, sign into the same Google account, and on first launch you'll be offered the cloud save.
iPhone: games with Cloud Save in Settings back up to your Game Center account. Install the game again, make sure you're signed into the same Game Center account (iPhone Settings → Game Center), then use Settings → Cloud Save → Restore in the game.
If you didn't turn cloud save on, the local save was tied to that install and is gone — there's no way for us to recover it server-side because we don't have it.
I paid for VIP / Pass / Starter Pack and don't see it
Use Restore Purchases in the game (in Settings or the Shop). If that doesn't fix it within 30 seconds, email us with your order ID and we'll fix it manually within 24 hours.
- Android: the order ID is in your Google Play purchase history (it starts with GPA.).
- iPhone: the order ID is on Apple's receipt email, or at reportaproblem.apple.com.
How do I cancel the Pass subscription?
The Pass (Tycoon Pass in Tycoon Era, Fleet Magnate Pass in Fleet Magnate) is billed by the store you bought it from, so cancel it there, not in the game. Your benefits continue until the end of the current billing period.
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions.
- iPhone: iPhone Settings → your name → Subscriptions.
I want a refund
Refunds are handled by the store, not by us — we can't process them directly, but we won't object to legitimate refund requests.
- Android: open Google Play → your purchase history → request a refund. Google's policy generally allows refunds within 48 hours of purchase.
- iPhone: go to reportaproblem.apple.com, sign in with your Apple Account, find the purchase and choose "Request a refund". Apple decides each request.
The game crashes on startup
Android: force-stop the app (Android Settings → Apps → [game name] → Force stop), then reopen. If the crash persists, try clearing the app cache (NOT the app data — that wipes your save).
iPhone: swipe up from the bottom (or double-press the Home button) and swipe the game away, then reopen it. If it still crashes, restart the iPhone and check the App Store for an update. Don't delete the app unless you've backed up with Cloud Save — deleting it removes your save.
If it still crashes, email us with your device model, Android or iOS version, and what you were doing when it happened.
How do I delete all my data?
In-game: Settings → Reset Progress wipes your local save. If you opted into cloud save, also use Settings → Cloud Save → Delete Cloud Save. After both, nothing about you remains anywhere we control. Firebase analytics events are anonymous and can't be tied back to you to delete individually.
Bug reports
The most helpful bug reports include:
- What you were doing (1-2 sentences is fine)
- What you expected vs what actually happened
- Your device model and Android or iOS version
- The app version (Settings → bottom of screen)
- A screenshot if it's a UI issue
- If something feels wrong with the economy: which business tier you're on and roughly your lifetime earnings
The in-game "Report Issue" button auto-fills most of these. Just describe the issue in 1-2 sentences and tap Send.
Feedback & feature requests
Same email. We read everything. Most game updates come from real player feedback. We can't promise to ship every request, but every email gets read.
Single Origin Games is a one-person studio. Response times reflect that — typically 24-48 hours during the week, longer on weekends. If you haven't heard back in 5 business days, please email again. Spam filters happen.